Privacy Policy

01Information we collect

• Account & contact details. Your name, mobile phone number and email address, and, for ambassadors, a password.
• Addresses & location. Your street address and ZIP code, the pickup and delivery addresses on an order, and coordinates derived from those addresses. With your permission, the app uses your device location to find nearby providers. During an active pickup or delivery, the provider’s live location is shared with the customer.
• Order information. Order details, scheduling and turnaround preferences, notes (such as detergent allergies, gate codes or pets at home), order history, chat messages, ratings and feedback.
• Order photos. Photos a provider attaches to an order (for example, at pickup or delivery), and photos a customer adds of oversize items. Order photos are deleted 7 days after the order finishes.
• Payment information. Payments are handled by Stripe. We store references that link your account to Stripe; we do not store your full card number or bank-account number.
• Provider information. For providers: business name, store address, logo, pricing, hours, tax settings, payout schedule, and the identity and bank-verification information Stripe Connect needs to pay you.
• Laundry Pro verification. For individual Laundry Pros, also:
  • images of your driver’s license and a live selfie, and the result of matching them, processed by our identity-verification partner;
  • the proof-of-address document you upload;
  • your legal name from your ID, your home address, and your display name and profile photo;
  • your device’s location, recorded once when you confirm you’re signing up from home, and the IP address and its approximate location at that time;
  • the status and result of your background check. Our screening partner collects your Social Security number and date of birth directly; we do not receive them.
• Drivers (suds Delivery). The name, phone number and email address the store owner enters when inviting you; a one-time selfie, which customers see with your first name when you arrive; your device’s location, recorded once each time you update a pickup or delivery step (never in the background); the photos and notes you add to jobs; and which store’s jobs you are assigned.
• Staff (suds Staff). The name, phone number and email address the store owner enters when inviting you; your device’s location, recorded once when you update a pickup or delivery status (never in the background); the photos, notes and messages you add to orders; the POS sales and refunds you ring up; and a log of the order actions you take (for example, who accepted or completed an order), which the store owner can see and which is kept for 365 days. Your language, alert sound and quiet hours are stored on your device.
• Store owners (suds CRM). Your sign-in phone number, your suds CRM account settings and the devices you receive suds CRM alerts on. suds CRM builds your store’s customer book from the orders, POS sales and monthly plans your store already has. You can also add customers by hand or from your phone’s contacts: only the contacts you pick are read, and only their name, phone numbers and email addresses. The notes, tags and preferences you add about a customer, the texts you send them and their replies are stored with your store’s customer book.
• Customers of a store that uses suds CRM. For each store you use, that store’s own record of you: your name and contact details, your visits, what you spent and your orders at that store only, and any notes, tags or preferences the store adds. When you choose to receive a store’s offers, we record your choice with proof: the time, how you opted in (the store’s opt-in page, texting JOIN or YES, or the suds app), the wording you agreed to, and the IP address or message ID involved. We keep the same kind of record when you opt out.
• suds Connect members. Your profile (display name, photo, business name, city and state, years in business, equipment, services, website and an “about” note, but never your street address or phone number); the posts, questions, comments, polls, likes, follows and group memberships you create; your direct and group messages, including photos; reports and blocks you make; and your notification settings.
• Marketplace. Listings you post, including any contact phone, email or website you add to them; the views, taps and impressions your listings receive, which we count to show you your listing insights; and, where a fee applies, your billing email and the card you save, which Stripe holds.
• Job applicants and job seekers (jobs.sudshamper.com). When you apply for a job: your name, email address, phone number, the details you enter (such as availability, work history and a message) and any file you attach, such as a résumé. Your application is sent to the business that posted the job. If you post an “Available for work” profile, the profile details you enter; your email address and phone number are never shown to anyone.
• Vendors (vendor.sudshamper.com). Your business details, contact name, email address and phone number, the listings you post, and, where a fee applies, your billing details held by Stripe.
• POS customer data. When a store uses the sudsHQ POS or suds Staff, it may enter a walk-in customer’s name, phone, email and address to create a job and send a receipt. That store controls that information; we store it on the store’s behalf.
• Phone contacts. suds CRM asks for access to your contacts only when you tap “Pick from contacts”. The contacts you select are added to your store’s customer book; nothing else in your address book is read or uploaded, and imported people are never told whether they use suds.
• Device & notification data. A push-notification token so we can send order updates, and settings such as alert sounds and quiet hours.
• Referral data. Referral codes you use or share, and the resulting attribution and credits.
• Website contact form. The name, email, optional phone, topic and message you submit, plus a one-way hash of your IP address used to limit spam.

02How we authenticate you

Customers, providers, drivers, staff, suds CRM store owners and suds Connect members sign in with their mobile phone number and a one-time code sent by SMS. Drivers and staff also enter their store’s code and an invite code the store owner sends them. Vendors sign in with an email address and password, and job seekers with a code sent to their email address; both also confirm a phone number with a code sent by SMS. Ambassadors sign in with an email address, a password and a second factor. Phone verification uses Google reCAPTCHA Enterprise to protect against abuse. Some sensitive provider screens ask for a fresh SMS code when more than one device is signed in.

03How we use your information

• To create and secure your account and verify your identity.
• To verify Laundry Pros, including identity, residence and background screening, before and while they serve customers.
• To match orders with nearby providers, route pickups and deliveries, and show order status.
• To authorize, charge, calculate and settle payments, fees, taxes, payouts, referral credits and ambassador commissions.
• To send order updates, receipts, reports and service notifications, including new-order alerts to a store’s staff and job alerts to its drivers.
• To plan delivery routes for a store’s drivers and show customers who is arriving.
• To run suds Connect: show your posts, profile and listings to other members, deliver messages, recommend people and groups, deliver job applications, and moderate content that is reported or breaks the community guidelines.
• To build each store’s customer book and reports in suds CRM from that store’s own orders and sales.
• To send a store’s offers and reminders, by text, email or app notification, only to customers who opted in to that store, and to honor opt-outs at once.
• Where a store turns on AI summaries in suds CRM, to write a short summary of one customer for that store owner, when they ask for it.
• To provide support, prevent fraud and abuse, enforce our Terms, and comply with legal obligations.

04How we share your information

We share information only as needed to operate the Platform. We do not sell your personal information.

• Between customers and providers. The assigned provider receives what’s needed to complete an order, such as the pickup and delivery address and order details. A provider sees only your ZIP code until they accept your order. Customers see a Laundry Pro’s display name, photo (unless hidden), badges, and city, state and ZIP, but never their home address or legal name.
• Within a store. A store owner sees the drivers and staff they invite, the jobs and order steps each one handles, staff action logs and each staff member’s own POS sales. Drivers and staff see the customer details needed for the orders they handle.
• A store’s customer book (suds CRM). A store owner sees only their own store’s customers, and for each customer only the orders, sales and spending at that store. A store never sees what you do at another store, and the store’s staff and drivers cannot see the customer book. Your choice to receive one store’s offers is not a choice for any other store.
• Within suds Connect. Other verified members of your network see your profile, posts, comments, group activity and listings. Private group content is visible only to that group’s members, and messages only to the people in the conversation. Job postings you choose to publish appear publicly on jobs.sudshamper.com. Applications you receive show the applicant’s contact details because the applicant sent them to you.
• Service providers we rely on. The vendors that power the Platform, listed below.
• Legal and safety. We may disclose information to comply with law, enforce our Terms, or protect the rights, property or safety of users and the public.
• Business transfers. Information may be transferred as part of a merger, acquisition or sale of assets.

05Third-party services we use

• Google Firebase (authentication, database, storage and cloud functions): stores account, order and profile data and runs the backend.
• Stripe and Stripe Connect: customer payments, POS card payments (including card sales rung up in suds Staff), Marketplace billing, and provider payouts, including identity and bank verification.
• Didit: Laundry Pro identity verification (license scan, selfie and face match).
• Checkr: Laundry Pro background checks.
• Expo push notifications (delivered via Apple and Google push services): order updates to your device.
• Google reCAPTCHA Enterprise: protects phone verification against abuse.
• Google Maps Platform: turns addresses into coordinates, estimates distances and plans driver routes. Drivers can open a route in Google Maps or Apple Maps, whose own privacy policies apply there.
• Google Cloud Vision: checks photos posted to suds Connect for explicit or violent content before they are shown.
• Email delivery (SMTP): transactional email such as receipts, reports and notifications, opt-in confirmations, store offers to customers who opted in, and delivery of messages from this website’s contact form.
• Twilio, only if a store connects its own account: texted POS receipts, and, in suds CRM, opt-in confirmation texts, the store’s offers to customers who opted in, one-to-one texts, and customers’ replies (including STOP and HELP). Texts are sent from the store’s own number on the store’s account.
• Anthropic, only where a store turns on AI summaries in suds CRM: when the owner asks for a summary of one customer, that store’s own figures about the customer (first name, visits, amounts, tags and preferences) are sent to write it. A customer’s phone number, email address and street address are never sent.
• Google Analytics, on sudshamper.com only (not in the apps, the vendor portal or the jobs site): counts visits and shows which pages are used, using cookies and information your browser sends, such as pages viewed, referring site, device type and approximate location. You can turn it off with Reject all or the Analytics switch in the cookie banner. We use it only to improve this website.

Each processes data under its own terms and privacy policy, as a service provider to us or to the store. We do not use third-party advertising networks, and the apps contain no third-party analytics or advertising SDKs. Sponsored Marketplace listings are placed by suds itself, using only Marketplace activity.

06Data retention

We keep your information for as long as your account is active and as needed to provide the Platform, then for any additional period required for legal, tax, accounting, fraud-prevention and dispute-resolution obligations. Orders, sales, refunds, and payment and payout records are kept for 7 years after the transaction. suds Connect reports are kept for 2 years. Order photos are deleted 7 days after the order finishes. Staff action logs are kept for 365 days. Job applications and their attachments are deleted 180 days after they are sent, and “Available for work” profiles 30 days after they are posted. Content hidden by moderation may be kept while a report is reviewed. A store’s customer book is kept while the store’s account is active. Opt-in and opt-out records are kept as proof of consent for as long as the store may message you and for the period the law requires after that. An unconfirmed opt-in request expires after 24 hours.

When you delete your account, your personal data is purged within 30 days, except records we must keep, such as past orders, POS sales, and payment and payout records. Where a store must keep a record of an order, sale or action you handled as a driver or staff member, the record stays with the store but shows only the last four digits of your phone number instead of your name and number. Your sign-in is removed unless the same phone number still uses another suds app.

07Your choices and rights

• Notifications. Turn off push notifications in your device settings; some service messages may still be sent.
• Store offers. You receive a store’s offers only if you opted in to that store. Reply STOP to any text to stop texts from that store, use the unsubscribe link in any email, or turn a store’s offers off in the suds app (Profile → Offers from stores). Opt-outs take effect at once. Reply HELP for help. Message and data rates may apply.
• Contacts. Store owners can turn off suds CRM’s access to contacts in their device settings at any time.
• Location. Disable location permission in your device settings, though this may limit provider search. Laundry Pro sign-up requires a one-time location check, and drivers and staff are asked for location only when they update a pickup or delivery.
• Profile photo. Laundry Pros can turn on “Hide while browsing” so customers see initials until they place an order.
• Cookies and browser storage on this website. sudshamper.com tells you about anything optional when you first visit, and you can turn it off or change your answer at any time with Cookie settings at the bottom of every page.
  • Necessary (always on): your cookie choice itself, kept in your browser’s storage for 12 months. It is never sent to us.
  • Preferences (on unless you turn it off): whether you run a laundromat or work as a Laundry Pro, so the site shows you the right next step on every page. It stays in your browser and is never sent to us.
  • Analytics (on unless you turn it off): Google Analytics cookies (named _ga), as described in section 05. If you turn Analytics off later, we delete those cookies from your browser.
  We use no advertising cookies. If your browser sends a Global Privacy Control signal, we treat it as a choice to turn Analytics and Preferences off, unless you turn them on yourself. You can also block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on.
• Account deletion. Delete your account in the app you use: suds and sudsHQ (Account → Delete Account), suds Delivery and suds Staff (Account → Delete my account), suds CRM (Account → Delete suds CRM account, which deletes the suds CRM account but not the store or its customer records), or suds Connect (Settings → Account → Delete account). Without the app, request deletion as described on Delete your account.
• suds Connect. Block or mute members, leave groups, turn off each kind of notification or set quiet hours, and delete your own posts, comments and listings at any time.
• Drivers and staff. A store owner can remove you from their store at any time, which ends your access to that store’s orders. Removal does not delete your account; to do that, use Delete my account.
• A store’s record of you. A store controls its own customer book. To have a store correct or remove its record of you, ask the store; you can also contact us and we will pass on your request and help.
• Access, correction and deletion. Depending on where you live, you may have rights to access, correct or delete your personal information, or to object to or restrict certain processing. To make a request, contact us here. We will respond as required by applicable law.
• No sale of data. We do not sell personal information or share it for cross-context behavioral advertising.

08Security

We use reasonable administrative and technical safeguards and rely on established processors such as Google and Stripe. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your device and account credentials protected.

09Children’s privacy

The Platform is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

10Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the Platform after changes take effect means you accept the updated Policy.

11Contact

Questions about your privacy or your data? Contact us here. For legal notices, contact our legal team. For everything else, use our contact page.

Shrestha Ventures, New York, NY