Questions, answered.

An independent, ID-verified person who washes, dries and folds laundry at home for customers on suds. You run your own small business as a sole proprietor, using the sudsHQ app.

A smartphone, a washer and dryer at home, a driver's license, a recent proof of address, and a bank account for Stripe payouts. A car only if you want to offer pickup & delivery. Full requirements.

Laundry Pros wash at their residence, so we confirm you're there. When you tap "I'm home · Continue" the app records your location once, and it has to match your proof of address.

In sudsHQ you scan the front and back of your driver's license, take a short selfie, and the app matches your face to the license photo. You'll see "Identity verified", "In review" or "We couldn't verify your identity" (with Try Again). Step-by-step.

A utility bill, bank or credit card statement, lease or mortgage statement, or a letter from a government agency showing your name and home address. Upload a photo or a PDF.

A team member reviews your proof of address and profile by hand. sudsHQ shows your checklist while you wait and notifies you when you're approved.

Yes, for Laundry Pros. After your first completed order, sudsHQ starts a Checkr background check for $49.99 (one time, non-refundable, paid by card in the app). You can keep working while it runs, and you have 14 days to complete it. Checkr collects your SSN and date of birth on its own secure page. A clear result adds a "Background Checked" badge to your profile.

You decide. Charge per load, per pound or both, with optional minimums, a priority fee for rush jobs, oversize-item surcharges and your own add-on services.

No. The rate you set is exactly what you're paid. The platform commission is added to the customer's total on top of your price. Special services, tips and the pickup & delivery fee also go to you.

Standard payouts are free: orders completed on the 1st–14th pay on the 1st of the next month, and the 15th to month-end pay on the 15th of the next month. Daily payouts of settled funds cost $0.99 per transfer.

Yes. Tips are paid to you separately with no commission, less card processing only.

As a sole proprietor, you're responsible for your own income taxes. Charging sales tax is your choice; if you do, you remit it to your state.

An order the customer sent to every eligible provider nearby instead of one chosen pro. It shows as "Live Broadcast" on Dispatch. The first to tap Secure Order gets it. Learn more.

Turn off the Services switch on the Account tab. You stop getting broadcast requests and disappear from search, and orders you already have stay put. How.

It keeps the Dispatch screen from dimming so you can leave your phone or tablet on the counter as an order screen. Tap the sun icon; it shows "Awake" when it's on. More.

Yes. Turn on "Hide while browsing" next to Change photo on the Account tab. Customers see your initials until they place an order with you. Your home address is never shown either way.

Account → Edit HQ → Services & Pricing, then tap Sync HQ Records. Step-by-step.

Tap Adjust Price, enter the actual weight or load count, and Confirm & Update Price. The customer approves before you tap Start Laundry.

When more than one phone is signed in to your account, sensitive screens (Edit HQ, payouts, deposits, devices) ask for an SMS code, so nobody else can change your bank or prices.

Download sudsHQ, sign in with your phone and store zip, and choose Laundromat. A 10-step wizard sets up your business details, hours, prices, pickup, dry cleaning, payouts and sales tax. See the steps.

Nothing to list. Customers pay the platform commission on top of your price. Optional costs are daily payouts ($0.99/transfer), paid promos, and POS fees where they apply.

No. The ID check, proof of address and Checkr background check are for Laundry Pros who work from home. Laundromats verify their business details and connect a Stripe payout account.

Yes. Sign in with the same phone and each store's zip or store ID, then use Switch on the Account tab. How.

Yes. On the Account tab, tap your store tile's icon and Choose new logo. Customers see it on your store's card.

A counter till built into sudsHQ for walk-in customers: your own item catalog, per-pound and per-item pricing, cash and card, receipts, bag labels, refunds and sales reports. POS guide.

No card reader needed. Customers pay by scanning a QR code, or you type in their card. For printing, use a network ESC/POS receipt printer, or your phone's print sheet.

Choose sudsHQ card processing (works right away; 3.99% + $0.45 is added to the customer's card total, and you're paid the full sale daily) or connect your own Stripe account in about ten minutes.

Your first 99 sales are free. After that a small per-transaction fee may apply to cash and own-Stripe sales. It's added to the sale under "Tax and fees" and billed to your saved card in batches. Card sales through sudsHQ processing don't carry it.

Yes. In POS Report, turn on "Email a daily snapshot" and yesterday's sales arrive at 1am. Quiet days are skipped.

Tap Refund, scan the receipt or type the 8-digit transaction number, and refund all or part of the sale. Refunds without a receipt only work if you've allowed them in Items & pricing.

Yes. Type the customer's number before they pay. Connect your own Twilio account to send automatically, or sudsHQ opens your Messages app with the receipt ready.

Either a local laundromat or an ID-verified independent Laundry Pro who washes from home. You can choose one yourself, or broadcast the order and let whoever is free first take it.

No. Pick 1 to 4 machine loads. One load is about one tall hamper. If the real weight is different, your provider sends an updated price for you to approve.

Broadcast goes to everyone nearby and is usually fastest; you see the maximum you may be charged and pay that or less. Choosing a provider sends it to them only, and lets you use a coupon code.

Yes. Choose "I'll Drop It Off" and there's no pickup & delivery fee.

Yes: special instructions, detergent allergies, and add-ons like Oxi Boost, fabric softener or hanger service, priced per load by each provider.

Booking only places a hold on your card. You're charged when your provider starts the laundry, after you've approved any price change.

A small per-order fee that covers provider identity and background verification, so every Laundry Pro you see has been checked.

Every order includes basic coverage up to $200. You can add premium coverage up to $350 for $4.99 when you book. Reach out through Customer Support Chat and we'll help.

Please don't send items with vomit, feces, heavy urine, strong odor, bugs, mold or matted pet hair. Providers can cancel unsanitary orders and return them unwashed, and a fee applies.

Never required, always appreciated. Tips go to your provider, less card processing.

Share your code from Account → Refer a friend. Your friend gets $10 off their first order, and you get $10 once that order is completed. One referral per household address.

Many providers offer one: a flat monthly price for a weekly pickup and drop-off with no delivery fee. Skipped pickups become credit. How to start.

Account → Delete Account. Finish any open orders and end a monthly plan first. Your data is purged within 30 days. Questions: privacy@sudshamper.com.