Delete your account

01In the app

• suds (customers): Account → Delete Account.
• sudsHQ (laundromats and Laundry Pros): Account → Delete Account.
• suds Delivery (drivers): Account → Delete my account.
• suds Staff (store employees): Account → Delete my account.
• suds Connect: Settings → Account → Delete my Connect account.

You confirm the deletion in the app, and it takes effect right away.

02Without the app

Email privacy@sudshamper.com from any address, with the subject “Delete my account”. Tell us which app you used and the mobile phone number you sign in with (or, for the vendor portal and jobs site, your email address). We will check that the request comes from the account holder before acting on it, and complete it within 30 days.

03What is deleted

• Your profile: name, email address, phone number, photo, addresses and settings.
• Your sign-in, unless the same phone number still uses another suds app (for example, you also own a store or order laundry with suds). Then you are only signed out of the app you deleted.
• Drivers and staff: your access to every store you belonged to, your driver selfie, and your devices and notification settings. Open jobs assigned to you go back to the store to reassign, and the store is told someone left without your name.
• suds Connect: your profile, posts, comments, likes, follows, group memberships and messages.

04What is kept, and for how long

• Records we must keep by law or for a store’s accounts, such as past orders, POS sales, refunds, and payment and payout records. Where a store keeps a record of an order, sale, refund or action you handled as a driver or staff member, it shows only the last four digits of your phone number (and “Former staff member” in place of a staff member’s name).

Deleting your suds Connect account does not delete your sudsHQ store, and deleting your suds Delivery or suds Staff account does not affect a suds or sudsHQ account you also use with the same phone number. See our Privacy Policy for more.